1. Cancellation by you
If you need to cancel a booking, please contact Gidi Tour as soon as possible using the contact details below. Cancellation charges, if any, depend on the experience, supplier conditions and the time between your cancellation and the scheduled start of the experience.
Where a specific experience page or booking confirmation gives a different cancellation deadline or refund arrangement, that specific condition will apply to the booking.
2. Refund eligibility
Where you are entitled to a refund, the amount will depend on the applicable booking conditions and the reason for cancellation. Some bookings may be refundable up to a specified deadline, while others may have cancellation charges or be non-refundable where legally permitted.
3. No-show or late arrival
If you do not attend an experience or arrive too late to participate, this may be treated as a cancellation by you. Any refund will depend on the applicable booking conditions and whether the experience provider can reasonably accommodate the change.
4. Cancellation by Gidi Tour
In some circumstances, we may need to cancel an experience. This could happen because of safety concerns, severe weather, operational issues, supplier problems or circumstances outside our reasonable control.
Where we cancel, we will communicate the available options. Depending on the booking and the circumstances, this may include an alternative date, an alternative experience or a refund where one is due.
5. Changes to your experience
Minor itinerary changes may sometimes be necessary because of local conditions, availability, opening hours, transport or other practical considerations. We will make reasonable efforts to keep the experience aligned with its advertised character.
If a significant change affects your booking, we will provide information about the available options where required.
6. How refunds are processed
Approved refunds are normally returned using the original payment method where practicable. Processing times can vary depending on the payment provider, bank or card issuer.
Before you cancel
Check your booking confirmation first. It may contain a specific cancellation deadline, fee or refund arrangement for your experience.
7. Special circumstances
If circumstances outside your control affect your ability to travel, contact us as soon as possible. We will review the circumstances and your booking conditions and explain what options may be available.
8. Package travel and legal rights
Where a booking constitutes a package or otherwise falls within mandatory consumer protection legislation, your statutory rights apply in addition to these terms. Nothing in this policy is intended to remove or restrict rights that cannot lawfully be excluded.
Need help with a cancellation?
Contact Gidi Tour with your booking details and we will review the applicable conditions.
95 Fenham Road
London SE15 1AE
England